Privacy Policy
PRIVACY POLICY
We are committed to protecting the privacy of all visitors to the Website, including those who access the Website or Service through any mobile application or other platform or device. Please read this Privacy Policy carefully, as it explains how we collect, use, store and protect your personal information.
By visiting and/or using the Website or the Service, you acknowledge and agree, and where required you expressly consent, to the collection, use and transfer of your information as set out in this Privacy Policy.
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, FoodX acts as a data controller in respect of your personal data unless otherwise stated.
1. INFORMATION THAT WE COLLECT FROM YOU
1.1 When you visit the Website or use the Service to place an Order with a Restaurant, you may be required to provide personal information including your name, contact details (such as telephone number, mobile number and email address) and payment information (such as credit or debit card details). We may also collect information about your use of the Website and Service, as well as information contained in communications you send to us, including emails, messages, feedback and reviews.
1.2 When you access the Website or Service through mobile devices such as smartphones, tablets or similar technologies, we may collect additional technical information. This may include, but is not limited to, location data, device type, operating system, IP address, browser type, connection details, mobile payment methods, and interactions with technologies such as NFC tags, QR codes or mobile vouchers. Unless you have adjusted your device settings to limit such collection, this information may be collected automatically when you use the Website or Service.
1.3 We may also collect information from third-party sources, including analytics providers, payment processors and fraud prevention services, to enhance our ability to provide and secure our Services.
2. USE OF YOUR INFORMATION
2.1 Your information enables us to provide you with access to the Website and to deliver the Service. It also allows us to process payments, communicate with you regarding your Orders and provide updates via email, telephone or messaging services (such as SMS or similar technologies). We may also use your information to administer, support, improve and develop our business operations, perform analytics, and prevent fraud.
2.2 We may contact you to obtain your feedback on the Service and to notify you about important updates, changes or developments to the Website or the Service.
2.3 Where you have provided your consent, we may use your information to inform you about other products and services that may be of interest to you, including marketing communications. These may be sent via post, telephone, email or mobile messaging.
2.4 If you no longer wish to receive such communications, you may opt out at any time by contacting us using the details in section 7, emailing info@foodx.com, or using the unsubscribe link included in our communications.
2.5 By submitting reviews regarding the Website, Service or Restaurants, you agree that we may use such content for promotional, marketing or operational purposes. Where used publicly, we will generally identify you only by your first name and city, unless you have agreed otherwise.
2.6 We may also process your data where necessary to comply with legal obligations, resolve disputes, enforce agreements and protect the rights of FoodX, Restaurants and other users.
3. DISCLOSURE OF YOUR INFORMATION
3.1 Your information may be transferred to and stored on servers located within or outside the European Economic Area (EEA). It may also be accessed by staff or third parties operating outside the United Kingdom, including companies within the FoodX group (such as subsidiaries, affiliates or parent companies), for the purposes described in this Privacy Policy. Where data is transferred internationally, we will take appropriate steps to ensure it is protected in accordance with applicable data protection laws.
3.2 Third parties may process your information on our behalf for purposes such as payment processing, IT support, analytics and customer service. Your payment details will not be shared with Restaurants. However, we will provide your contact details to the Restaurant fulfilling your Order so that they can process and deliver your Order. By submitting your personal data, you agree to such transfers and processing.
3.3 Where you have consented, FoodX and/or the Restaurant may contact you with marketing communications using the methods you have approved. You may withdraw your consent at any time by contacting us or unsubscribing from communications.
3.4 In the event that FoodX enters into a business transaction such as a merger, acquisition or sale, your information may be transferred to the relevant third party, subject to appropriate safeguards.
3.5 We may disclose your information where required to comply with legal obligations, enforce our Website Terms or other agreements, or protect the rights, property or safety of FoodX, Restaurants or others. This may include sharing information with fraud prevention agencies and law enforcement authorities.
4. SECURITY AND DATA RETENTION
4.1 We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, unlawful processing, accidental loss, destruction or damage. We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
4.2 The transmission of information over the internet is not completely secure. While we take reasonable steps to protect your data, we cannot guarantee its security during transmission. Once received, we apply strict procedures and security measures to prevent unauthorised access.
5. ACCESSING AND UPDATING YOUR INFORMATION
5.1 You have the right to request access to the personal data we hold about you and to request correction of any inaccurate or incomplete information. Such requests should be made using the contact details in section 7.
5.2 You also have the right to request erasure, restriction of processing, or to object to processing in certain circumstances, in accordance with applicable data protection laws. You may also have the right to data portability where applicable.
5.3 If you no longer wish to receive marketing communications from FoodX, Restaurants or affiliated companies, you may opt out at any time by contacting us or using the unsubscribe link in any communication.
6. CHANGES TO OUR PRIVACY POLICY
6.1 We may update this Privacy Policy from time to time. Any changes will be posted on the Website and, where appropriate, notified to you by email. You are advised to review this page regularly to stay informed of any updates.
7. CONTACT
7.1 If you have any questions, comments or requests regarding this Privacy Policy or our use of your personal information, please contact us at:
We aim to respond to all legitimate requests within a reasonable timeframe.